The LetterChamp’s Five Steps to Consumer Success The LetterChamp’s five-step process has helped countless consumers resolve their difficulties – whether it’s a defective product, inadequate service or other consumer complaint. Here’s how we do it. 1. After the LetterChamp receives your submission, we review each case to determine the feasibility and cost effectiveness of your request. 2. The LetterChamp team will contact you to discuss the case details. If the case is not worth pursuing, we’ll tell you. 3. Our goals are to understand the facts, obtain the current documentation, set realistic case expectations, and explain the LetterChamp’s requirements. 4. We thoroughly research the dispute in question, combine the facts with our knowledge of consumer rights, and then professionally and courteously present the facts to the highest levels of a company’s management. 5. Finally, the experienced LetterChamp team handles all of the communications with the company, keeping our clients updated until the case has been settled.